Shipping policy

• Free shipping in the U.S and Canada when ordering over $149 USD.
• All orders ship from Australia
• All standard delivery can take up to 6 - 15 business days. Express shipping usually takes 3 - 5 days ( Please note due to COVID-19 some orders' delivery time may be delayed.)
• All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
• Please review and ensure that all your delivery detail is correct. We are not responsible for non-delivery due to mistakes in the address that you provide. if an order is returned due to an incorrect address, we will refund the original order(excluding the shipping fee) and ask to you re-submit the order.
  

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

You will receive a shipping confirmation with expected arrival date. If the expected arrival date is overdue for more than 5 days, please contact us at customercare@byiris.co with your full name and order number, and we are happy to look into this for you.